Shipping Information
We process and ship orders fast! Orders are typically processed within 24 business hours.
Convenience is everything. SuperiorSkin has fast and reliable shipping options wherever you wish to receive your skin care products.
Shop online with SuperiorSkin and allow us to make your life easier.
All shipping options have tracking numbers for live up-to-date following. Once your order is placed you will receive an email confirmation with your unique order number. When your order has been shipped you will receive a shipping confirmation email with your tracking information.
CANADA
|
OPTION |
SPEED* |
PRICE° |
|
Standard |
2-7 business days |
$14.99 |
|
Express |
1-3 business days |
$24.99 |
*To major city regions in Canada. Some additional delays may be experienced for regions outside of major city regions.
°For “ship to” addresses in North West Territories, Nunavut and Yukon, a surcharge of $10 is added to Regular shipping and $21.00 is added to Express shipping prices.
USA(No sales tax and no duties charged on orders to US residents. Additional savings of approximately 25% with the US exchange rate - see Prices/Currencies below for more details)
|
OPTION |
SPEED* |
PRICE |
|
Standard |
3-8 business days |
$19.99 |
|
Express |
3-5 business days |
$32.99 |
*To major city regions in the USA. Some additional delays may be experienced for regions outside of major city regions or due to customs delays.
INTERNATIONAL
|
OPTION |
SPEED* |
PRICE° |
|
Express International |
3-8 business days |
$69.99 |
*To major city centers in select destinations around the world. Some additional delays may be experienced for regions outside of major city centers or due to customs delays.
°Orders shipped internationally are subject to duty and customs fees which are the responsibility of the recipient. See “Duties” section below for more information.
Order Processing Time
Orders are typically processed within 24 business hours however please allow up to 3 business days to process your orders during peak times. Shipping transit times are over and above order processing times.
Confirmations (Order & Shipping)
At the time of placing your order with us you will receive an "Order Confirmation" by email confirming reception of your order. Once your order has been packed and shipped you will also receive a "Shipping Confirmation" by email providing you with your shipment tracking number. To ensure you receive our confirmations simply add us (customercare@superiorskin.com) to your email address book.
Prices/Currencies
Prices listed on SuperiorSkin can be displayed in either Canadian Dollars (CAD) or US Dollars (USD) however all orders are processed in Canadian Dollars (CAD). Depending on where you are making your purchases, the prices will be converted on your credit card statement to your home currency based on your credit card’s exchange rate at the time of the purchase.
Duties (International customers)
Customers purchasing from outside of Canada or USA will be responsible for payment of any applicable duties and/or customs fees at the time the order arrives at its destination. These fees are determined by the country where the package is shipped. SuperiorSkin is not responsible for any duties or customs fees. We recommend that you contact your local department of commerce to find out more information on any such fees that are applicable to your home country. Packages undergoing customs clearance may experience additional delays that are out of our control.
Non-Refundable
Please note that shipping charges (and returns charges if applicable) are non-refundable. You will still be charged the shipping fees and any return fees if you refuse the items at the time of delivery.
Unclaimed Packages / Wrong Address Provided
Please note that any unclaimed shipments, refused shipments or returned packages due to wrong address provided are subject to the return shipping costs plus the original shipping charge that was paid by SuperiorSkin to send the package. If the shipping costs were originally paid by the customer, only the return shipping costs and any fees associated with the unclaimed or refused shipment will be charged to the customer. Please double check that your “shipping address” is correct to avoid incurring this fee. We will contact you if your unclaimed package is returned to us.
SuperiorSkin reserves the right to refuse any order.