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Returns Policy

BOTTOM OF THE JAR GUARANTEE! 

Bottom of the jar and money back guarantee

SuperiorSkin is committed to providing you with superior skin care solutions and the highest level of satisfaction. We strive to continuously provide you with the best service and your happiness is our priority. If you are unsatisfied with any product purchased through our site, you may return the item(s) for a refund within 60 days of the purchase date. 

To be eligible for a return, simply ensure you satisfy the following requirements:

To complete your return, please follow these steps:

  1. Review the entire Returns Policy below.
  2. If you are eligible, email us at customercare@superiorskin.com and provide us with your Order# so we can generate your RA# and provide the return address.    
  3. Carefully package all returned item(s) in their original packaging.    
  4. Clearly indicate on the outside of the box your RA# and all information as per Step 5.
  5. Ship your returned item(s) within 60 days of the purchase (order) date to the address:
SuperiorSkin - Returns Department
RA #______________
2945 Avenue André
Dorval, QC
H9P 1K7

 

Note: Please allow up 2 weeks to process your return and refund to the original payment method.

You are responsible for paying for your own shipping costs for returning your item(s). We recommend using a shipping service that tracks your returned packages. SuperiorSkin is not responsible for any returned packages that may be lost or damaged in transit.    

Shipping fees are only eligible for refund when the original items were either shipped incorrectly by SuperiorSkin or damaged in shipment. All other shipping fees are non-refundable.

Returns that do not meet the returns policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request.  

Items that are received damaged from transit are eligible for return providing that SuperiorSkin Customer Care is advised within 2 days of receiving the damaged items.  Email customercare@superiorskin.com for further instructions.    

Gift Cards are final sale and non-refundable.

Please do not send your purchase back to the manufacturer.

SuperiorSkin reserves the right to modify or change this return policy at any time.  SuperiorSkin also reserves the right to refuse any return at its sole discretion. 

Refunds (if applicable):

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Please note that all returns are subject to our review and we reserve the right to refuse a refund on any return shipment. We may also deny multiple refunds on products purchased and returned more than once.

If your return is approved, then a refund will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@superiorskin.com.

We would like to take this opportunity to thank your for your understanding and for complying to the Returns Policy. Should you have any questions regarding your return, we invite you to contact us at customercare@superiorskin.com.

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